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Onboarding and support

Use the support email or community Slack link below for questions about setup and using 24metrics. Keep passwords, API keys and customer data out of messages.

Onboarding questions

Section titled “Onboarding questions”

Explain what you are setting up, which step you reached and what you need help with. Ask the team about the support arrangements applicable to your account.

Get help with a task

Section titled “Get help with a task”

Start with the account settings guide or users and roles guide. For report questions, see Reports and logs.

If you still need help, include the page name, the steps you followed, the expected result and any error message. Remove secrets and customer-identifying details from screenshots or examples before sharing them.

Contact channels

Section titled “Contact channels”